Regarding pre-sales and after-sales service support，Provide better，products & meet customer needs...
1. Pre-sales service
→Technical Consultation: Provide answers to technical parameters such as spectrum, power and applicable scenes of plant growth lights to help customers choose the right products.
→Demand analysis: recommend customized lighting solutions according to the type of crops, growth stages and environmental conditions.
→Sample Trial: We support small batch sample testing to verify the effect of the product before purchasing in bulk.
→Program design: provide customers with integrated solutions such as lighting layout, energy consumption calculation and installation guidance.
2. In-sales service
→Order tracking: real-time update of production progress and logistics information to ensure on-time delivery.
→Installation support: provide remote or on-site installation guidance, including lamp spacing, height commissioning, etc.
→Training service: for large customers, organize operation training, covering equipment use, maintenance and precautions.
3. After-sales service
→Warranty service: provide 3-5 years product warranty, free repair or replacement for non-man-made damage.
→Failure response: respond to customer problems within 24 hours, remote diagnosis or arrange technicians to visit.
→Regular visit: track the effect of product use, collect feedback and optimize the service.
4. Customized service
→Spectrum customization: adjust the ratio of red and blue light or full-spectrum design according to crop demand.
→Product design: customize the size, material or wattage of the lamps according to customers' needs.
→Logo design: free logo design and laser service.
5. Value-added services
→Certificates: ETL, DLC, CE, FCC, UL, PSE, ROHS and other certificates.
→Material Provision: Provide free pictures and other promotional materials for e-commerce or distributor customers.
→Data report: Provide light environment monitoring report and crop growth comparison analysis.
→Cooperation in R&D: Jointly develop new lighting technology with scientific research institutions or large-scale farms.
